Moraitis - Leaders in Fresh Produce

Dispute Resolution

Moraitis Pty Limited

ABN 33 119 180 004

ISSUES OR DISPUTES RESOLUTION PROCEDURE

Introduction

This Issues or Disputes Resolution Procedure applies to Moraitis Pty Limited ABN 33 119 180 004 and its related bodies corporate (as that term is defined in the Corporations Act 2001) in relation to its dealings with growers (as defined by the Trade Practices (Horticulture Code of Conduct) Regulations 2006) and horticultural disputes.

Issues and/or misunderstandings that may lead to a dispute can emerge in any ongoing commercial relationship. We prefer to work directly with you to resolve problems quickly, however we recognise that this may not always be possible. These procedures are available to resolve disputes that go beyond the regular discussion and negotiation that characterises normal commercial transactions.

We take your concerns seriously and are committed to assist with their speedy and fair resolution. It is important for our ongoing relationship that we resolve disputes in a timely manner.

The procedure must be commenced by your WRITTEN description of the issue or dispute and what you want us to do about it.

Internal Procedure

1.     Raise your concern with the staff member you have been dealing with in writing (fax, letter or email). You may (but are not obliged to) use the Issues Form below. If the matter is not satisfactorily resolved, raise your concern with the Disputes Resolution Officer on the contact details below in writing (fax, letter or email). The letter or Issues Form referring your concern should include your name, address and telephone number. Describe the issue and what you want us to do about it. If time is critical as it relates to perishable goods, indicate this clearly in the letter or form.

2.     The Disputes Resolution Officer will investigate your concern and try to resolve it to your satisfaction.

3.     If your concern relates to perishable goods, you will receive a phone call within one (1) working day of receipt of the concern by the Disputes Resolution Officer to discuss a resolution.

4.     The Disputes Resolution Officer will provide you with a written response within five (5) working days of receipt of the concern. The response will include reasons for our decision.

5.     If you wish to discuss the response, you may speak directly to the Disputes Resolution Officer.

6.     Our company is a member of The NSW Chamber of Fruit and Vegetable Industries Inc and you (or we) may contact the Chamber to assist in the dispute resolution process. The Chamber has trained mediators available if required and may be contacted on (02) 9764 3244.

7.     We recognise your right (and our right) to refer the dispute to the Horticulture Mediation Advisor and/or Produce & Grocery Industry Ombudsman if the following applies:

·         You are not satisfied with the solution offered.

·         The timeframes outlined above have not been met.

·         You are dissatisfied with the processes or procedures to review the concern.

The Horticulture Mediation Advisor and the Produce and Grocery Industry Ombudsman can be contacted on 1800 206 385 or go to